Order Updates
WHERE IS THE REST OF MY ORDER?
You can expect certain art pieces to arrive in different shipments depending on the products ordered and art work involved with each image. For examp...
HOW CAN I FIND OUT MY ORDER STATUS?
Most art pieces arrive in around 4 to 6 weeks due to the artistry involved with each portrait. If additional proofing was requested it could take 8 to...
WHAT’S YOUR CANCEL AND REFUND POLICY?
Due to custom artwork involved with our art pieces, all sales are final and no changes, cancelations, or refunds will be afforded once you have left y...
WHAT IS YOUR TURNAROUND TIME FROM VIEWING IMAGES TO GETTING MY ORDER AT MY DOORSTEP?
Due to custom work involved with our art pieces, most art pieces arrive in between 6-8 weeks due to the artistry involved with each portrait. If you’d...
HOW CAN I ACCESS MY BONUS DIGITAL IMAGES?
Digital Images are sometimes included as a bonus item when ordering a portrait package. If you worked with our Art Director to receive either high-res...
Can I Get a Tracking Number for My Order?
Absolutely! Please contact our session concierge team via chat or at adventures@enchanted-fairies.com and we'll be happy to reply with a tracking nu...
CAN YOU SHIP MY ORDER STRAIGHT TO ME?
Absolutely! Our Portrait Consultants will discuss shipping options with you during your Zoom Ordering & Portrait Premiere.